Proactive IT support that helps your team stay productive, secure and connected. Rockfield IT supports everyday issues, user requests, devices, Microsoft 365 and business systems with clear, responsive help.
Ideal for SMEs that need dependable support without the cost of a full internal IT department.
Reliable IT infrastructure is essential for keeping your business productive, secure, and able to grow. When systems are poorly managed, even small issues can quickly turn into downtime, security risks, and lost productivity.
At Rockfield IT, we deliver proactive managed IT services that keep your business running smoothly every day.
We combine expert IT support with advanced cyber security and continuous system monitoring to prevent problems before they impact your team. Your business benefits from fewer disruptions, stronger protection, and more efficient operations.
Our solutions are tailored to your needs, whether you require fully managed IT or support for an existing internal team.
Your business gains continuous protection, reduced risk of account takeover, and stronger control over user access across your environment.
We continuously monitor and manage your IT environment to keep your systems secure, stable, and performing at their best.
This includes:
These processes help identify issues early, reduce risk, and ensure your systems remain fully up to date without disruption.
We protect your Microsoft 365 environment with secure, automated cloud backups. This includes daily backups of:
If anything is accidentally deleted or lost, we provide fast and reliable restore options to minimise disruption and keep your business running smoothly.
We protect every device in your business with fully managed, enterprise-grade endpoint security. This includes advanced:
We continuously monitor and improve your Microsoft 365 security posture. Your configuration is regularly reviewed and hardened against industry best practice standards to reduce risk and strengthen protection.
We protect your business accounts with advanced identity and access security controls designed to stop modern cyber threats. This includes real-time detection of account compromise attempts such as:
Our 24/7 security response capability ensures threats are not just flagged but actively investigated and addressed immediately.
We reduce human-driven security risk through ongoing, practical security awareness training for your team.
This includes:
We track completion and engagement across your organisation, ensuring accountability and visibility. Your staff become a stronger first line of defence, reducing the risk of errors, breaches, and successful cyber attacks.
We provide proactive issue detection and alerting to identify problems early, before they impact your business.
Rockfield IT resolves detected issues remotely without waiting for a support request.
Your team also has direct access to our helpdesk for fast and reliable support whenever issues arise, ensuring problems are dealt with quickly and efficiently.
Rockfield IT’s managed packages are designed to help SMEs protect users, devices and Microsoft 365 while keeping support clear and predictable. Start with essential monitoring or choose a package with active remediation and 24/7 security response.
Minimum 10 users per package. Prices are per user / month and exclude VAT. Microsoft 365 Business Premium, or equivalent, is required and billed separately.
You need essential monitoring, patching, Microsoft 365 backup and endpoint protection.
You want active security, account compromise detection, remote remediation and helpdesk access.
You need always-on 24/7/365 monitoring and security threat response.
Compare what is included across Secure Start, Secure Plus and Secure Max.
| Feature | Start | Plus | Max |
|---|---|---|---|
| Endpoint monitoring Your devices watched for problems before they cause disruption. | ✓ | ✓ | ✓ |
| Microsoft 365 tenant monitoring Your cloud environment checked for configuration drift, licence issues and health alerts. | ✓ | ✓ | ✓ |
| Automatic software patching Windows and third-party applications kept up to date, closing known security vulnerabilities. | ✓ | ✓ | ✓ |
| Monitoring hours When your environment is actively watched. | Business hours Mon-Fri, 9:00-17:00 | Business hours Mon-Fri, 9:00-17:00 | 24/7/365 Security threats – always-on |
| Feature | Start | Plus | Max |
|---|---|---|---|
| Microsoft 365 data backup Daily backup of email, files, SharePoint and Teams, with fast restore if data is lost or deleted. | ✓ | ✓ | ✓ |
| Feature | Start | Plus | Max |
|---|---|---|---|
| Managed endpoint protection Enterprise-grade antivirus, threat detection and device policy enforcement, managed by Rockfield. | ✓ | ✓ | ✓ |
| Microsoft 365 security review Ongoing review and hardening of Microsoft 365 security settings against best-practice baselines. | ✓ | ✓ | ✓ |
| Feature | Start | Plus | Max |
|---|---|---|---|
| Account compromise detection Detects stolen credentials, suspicious logins, impossible-travel events and token theft in real time. | — | ✓ | ✓ |
| 24/7 security threat response A dedicated security operations team responds to active threats around the clock – not just alerts, but action. | — | — | ✓ |
| Feature | Start | Plus | Max |
|---|---|---|---|
| Security awareness training Ongoing staff training, phishing awareness, cyber hygiene and tracked completion reporting. | ✓ | ✓ | ✓ |
| Feature | Start | Plus | Max |
|---|---|---|---|
| Issue detection & alerting Problems identified and flagged, so you decide when to act. | ✓ | ✓ | ✓ |
| Remote issue remediation Rockfield resolves detected issues remotely, without waiting to be called – subject to fair-use policy. | — | ✓ | ✓ |
| Helpdesk access Staff can raise IT issues directly with Rockfield. | Not included Ad hoc rates apply | Remote only Fair-use policy applies | Remote only Fair-use policy applies |
Microsoft 365 Business Premium, or equivalent, is required across all packages. Licences are not included in the package pricing and are billed separately at standard Microsoft rates.
Minimum 10 users per package. Prices are per user / month and exclude VAT. Remote remediation on Secure Plus and Secure Max is subject to Rockfield’s fair-use policy. On-site support and project work are quoted separately.
Any package can be extended with additional services as your business requirements grow.
Help protect users from unsafe websites and online threats.
Add stronger protection against phishing and malicious email activity.
Monitor for exposed credentials and business-related security risks.
Support safer password use across your team and key business accounts.
Protect high-risk administrator and privileged user accounts.
Improve secure access for users working across locations and devices.
Test your systems to identify weaknesses before attackers do.
Get senior cyber security guidance without hiring a full-time CISO.
Choosing the right IT partner directly impacts how your business performs, stays secure, and scales. At Rockfield IT, we go beyond basic support. We provide a proactive, security-first approach that helps keep your systems running smoothly while protecting your business from today’s cyber threats.
We combine IT support, cyber security, AI implementation, and Microsoft 365 expertise into one unified service.
As a result, your business benefits from fewer issues, faster resolution times, and a more stable IT environment overall.
Our support is designed specifically for growing businesses with 10 – 50 staff. So, you get enterprise level protection and expertise without enterprise level complexity or cost.
Ask a QuestionManaged IT services provide ongoing support, monitoring, and management of your business IT systems. As a result, your infrastructure stays secure, updated, and running efficiently without relying on reactive fixes.
Our IT support includes helpdesk access, proactive monitoring, endpoint protection, Microsoft 365 management, and security services. We combine IT support and cyber security into one integrated solution for better protection and performance.
We provide fast response times through our helpdesk and proactive monitoring systems. As a result, many issues are detected and resolved before they impact your business, significantly reducing downtime.
Secure Plus provides essential IT support, monitoring, and baseline security for growing businesses. Secure Max includes everything in Secure Plus, plus advanced threat detection, 24/7 security response, and enhanced Microsoft 365 security controls for higher protection.
Yes, we can fully manage the transition from your current IT provider. We handle onboarding, system reviews, and secure handover to ensure a smooth and disruption-free switch.
Yes, cyber security is fully integrated into our IT support services. As a result, your business benefits from endpoint protection, identity security, email protection, and ongoing threat monitoring as standard.
Absolutely. Our IT services are designed for modern working environments. We ensure your staff can securely access systems, files, and applications from any location without compromising security or performance.